FAQ & Size Chart
Get all the information you need about your order, including returns, shipping, and sizes.
Ordering
How do I place an order on your website?
You can place an order by adding items to your cart and checking out. You can create an account or checkout as a guest.
How can I cancel my order?
If your order has not shipped yet, you can cancel it by contacting our customer service team. If your order has already shipped, you will need to follow our return policy.
Can I change my shipping address after placing an order?
If your order has not shipped yet, you can contact our customer service team to update your shipping address. If your order has already shipped, you will need to follow our return policy.
Shipping and Delivery
How long will it take to receive my order?
The delivery time will depend on your location and the shipping option you choose in the checkout process. Standard shipping usually takes 3-7 business days.
Can I track my order?
Yes, you will receive a tracking number via email once your order has shipped.
What if my order is lost or damaged during shipping?
If your order is lost or damaged during shipping, please contact our customer service team to file a claim.
Returns and Exchanges
What is your return policy
We accept returns within 14 days of delivery. The item must be in its original condition and packaging.
How do I initiate a return or exchange?
Please contact our customer service team to initiate a return or exchange. We will provide you with instructions on how to proceed. Contact us.
What if my order is lost or damaged during shipping?
If your order is lost or damaged during shipping, please contact our customer service team to file a claim.
Will I receive a refund or store credit?
You can choose to receive a refund or store credit for your return.
Payments
What payment methods do you accept?
We accept major credit cards, PayPal, and Apple Pay. Please see the footer of the homepage to see all accepted forms of payment.
Is your website secure for online payments?
Yes, our website uses SSL encryption to protect your personal and payment information.
When will my payment be processed?
Our payment will be processed immediately after you place your order.
Atventure's Size Chart
Detailed sizing guide for accessories and clothing
